Returns, Cancellations & Refunds
Cancellation Policy:
- Orders cannot be cancelled on the day of delivery.
- You may request to cancel an order within 12 hours of placing it, provided it hasn’t been shipped.
Return Policy:
Returns are only accepted if:
- The item is damaged, defective, or incorrect.
- Return is requested within 48 hours of receiving the order.
Certain items cannot be returned, including:
- Opened or used pharmaceuticals or medical devices
- Cosmetics that have been unsealed
- Hygiene products and detergents
To initiate a return, please contact our Customer Support with your order number and reason.
Refund Policy:
- If your return is approved, a refund will be processed to your original method of payment within 7–14 business days.
- Shipping fees are non-refundable, unless the return is due to our error.
Product Availability & Substitution
- In case a product is out of stock, we reserve the right to replace it with an item of equal or greater value at no additional cost.
- You will be notified before any substitution is made and can choose to accept or cancel.
