1. Introduction
Welcome to our website. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
We specialize in the sale and distribution of medical devices, pharmaceuticals, cosmetics, detergents, and clothing. Use of this website and any purchases made are subject to the laws and regulations of the Arab Republic of Egypt.
2. Pricing & Taxes
- All prices listed are in Egyptian Pounds (EGP) or the equivalent in US Dollars (USD) or its foreign currency equivalent.
- Prices are inclusive of VAT, unless stated otherwise.
- We reserve the right to update pricing without prior notice. However, the price at the time of order confirmation will be honored.
3. Payment Methods
We offer multiple secure payment methods:
- Credit/Debit Cards (Visa, MasterCard)
- Mobile Wallet Transfers (Vodafone Cash, Orange Money, Etisalat Cash, Instapay)
- Aman Kiosk Payments
Security Notice:
We do not store credit or debit card numbers on our servers. All payment processing is handled through PCI-DSS compliant third-party providers using secure encryption.
4. Shipping & Delivery
- Orders are processed within 1–3 business days, subject to stock availability.
- Deliveries within major cities are typically completed within 2–4 business days.
- Orders to remote or rural areas may incur additional delivery charges — these will be displayed during checkout.
- You will receive a tracking number once your order has been shipped.
- Delivery confirmation will be updated within 24–48 hours after successful delivery.
5. Returns, Cancellations & Refunds
Cancellation Policy:
- Orders cannot be cancelled on the day of delivery.
- You may request to cancel an order within 12 hours of placing it, provided it hasn’t been shipped.
Return Policy:
Returns are only accepted if:
- The item is damaged, defective, or incorrect.
- Return is requested within 48 hours of receiving the order.
Certain items cannot be returned, including:
- Opened or used pharmaceuticals or medical devices
- Cosmetics that have been unsealed
- Hygiene products and detergents
To initiate a return, please contact our Customer Support with your order number and reason.
Refund Policy:
- If your return is approved, a refund will be processed to your original method of payment within 7–14 business days.
- Shipping fees are non-refundable, unless the return is due to our error.
6. Product Availability & Substitution
- In case a product is out of stock, we reserve the right to replace it with an item of equal or greater value at no additional cost.
- You will be notified before any substitution is made and can choose to accept or cancel.
7. Medical Disclaimer
- Our website may offer health-related products (e.g., medical devices, supplements, medications).
- These products are not intended to diagnose, treat, cure, or prevent any disease unless clearly stated and approved by the Egyptian Drug Authority (EDA).
- Always consult a licensed physician or healthcare provider before using any medical or pharmaceutical product.
8. Limitation of Liability
We are not liable for:
- Misuse or improper handling of products.
- Delays due to incorrect delivery information.
- Failure to follow instructions or medical advice.
Use of products is at the customer’s own risk, especially with medical or cosmetic items.
9. Privacy & Data Protection
- We collect only essential information to process your order.
- Your personal data is never shared with third parties, except for delivery and payment processing.
- For full details, please refer to our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of Egyptian courts.
