How do I return something to BIO EGYPT ?


  Your complete satisfaction is our goal. You may return any item shipped by for a full refund for the cost of item (excludes freight), keeping the following in mind:

  • Item was shipped in error.
  • Item is returned to us in new condition with original packaging and accessories.


*Please note if you have purchased a medical device that was designated “For Professional Use Only” and “Not for Home Use” and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

Non-Refrigerated Product:

The Company’s return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.

We will not accept any Returns after 10 days from receipt of merchandise.

If the customer’s return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

Refrigerated Product:

The Company doesn’t offer returns on refrigerated products, unless they were shipped in error by bio Egypt, Inc.


  • If you do not have any questions regarding your return, simply email us at the address below to received our return address:
  • If you have any questions regarding your return, please send e-mail to Customer Care at In your e-mail, include your order number and the reason you want to return each item (choose one of the following):

    “M” – Received an item that was not ordered
    “Q” – Item was damaged, defective, or missing parts
    “T” – Item did not arrive in time
    “O” – Other (please describe)

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).